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Customer Complaints and Compliments Procedure

Please use the following channels to log your complaint / suggestion / compliment. We commit to respond to your complaint within 24 hours and if we fail, please contact our CEO on +256 414 345 200


1. Branch Banking Feedback. Fill in a feedback form including your account number and phone number. The complaints / compliments register is also conspicuously available in all our banking halls for you to register your complaint / compliment
2. Branch Service Officers/Managers. Talk to our Customer Service officers/Branch Managers at any branch. Document your complaint/compliment and hand it to the Customer Services Consultant or drop it in the Suggestion Box.
3. Email Send us an email on This email address is being protected from spambots. You need JavaScript enabled to view it.
4. Website Access our website www.abccapitalbank.co.ug and send your communication through the contact us page.
5. Letter Send written complaint to: CEO, P.O Box 21091 Kampala.